Cancellation & Refund Policy

Please read and sign to acknowledge your understanding of the office cancellation policy and associated fees.

Rescheduling & Cancellation Window

If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice via email or text message, sent no later than 24 hours before your scheduled appointment time. You can reach us at kelly@myvenuscollective.com or (508) 356-4966.

Late Cancellations & No-Shows

• Late cancellation (less than 24 hours’ notice): we reserve the right to charge the full appointment fee automatically using the payment method on file.
• No-show (missed appointment without notice): we reserve the right to charge the full appointment fee automatically using the payment method on file.

While fees may be waived under certain circumstances, this is not guaranteed. Repeated late cancellations or no-shows may affect your ability to schedule future appointments with the office.

Refunds

• Cancellations made at least 24 hours before the appointment time are eligible for a full refund of any prepaid amount.
• For late cancellations and no-shows, the full appointment fee may be charged and is generally not refundable.

Running Late

If you are running late, we will do our best to accommodate within your scheduled time. Significant delays may require rescheduling and may be treated as a late cancellation.

Provider Delays or Cancellations

If we must reschedule due to provider availability or technical issues, you may choose a new time or request a full refund of any prepaid amount.

Questions

We encourage you to review your calendar carefully before booking so rescheduling is reserved for emergencies. If you have questions, email kelly@myvenuscollective.com or text (508) 356-4966.

This policy applies to appointments made through our Site or scheduling partner and is not legal advice.